Important Safety Warning

Rexel Promax Shredder Models REX823 and RSX1035 Replacement Programme

 

ACCO Brands is initiating a replacement programme of Rexel Promax Shredder Models REX823 and RSX1035. This product was sold between December 2016 and May 2019, through office product resellers.

We have become aware that some Promax Shredder Models REX823 and RSX1035 may fail during operation, possibly causing a risk of burns to consumers’ hands, arms or face, or fire to adjacent objects such as furniture.

Customer safety is the top priority for ACCO Brands and we have voluntarily initiated a free replacement programme for consumers who have an impacted shredder.  Please see below for further details.

 

Identifying your Promax Shredder

Compare your shredder with the images below.  An impacted Promax Shredder has a Model Number of REX823 or RSX1035 at the top right hand side of the machine.

REX823

  

RSX1035
Rexel Promax REX823   Rexel Promax RSX1035

 

Note: This programme only affects Promax Shredder Models REX823 and RSX1035.  No other Promax shredder models or Rexel shredders are impacted by this programme.

 

What to do if you have an impacted Promax Shredder

If you have an impacted Promax Shredder, please stop using it immediately, unplug it and contact us:

 

 

Austria: +43 2256 64000
Czech Republic: +420 261 912 720
Denmark: +45 38167800
France: +33 3 29 23 43 84
Germany: +49 711 8103 0

Ireland: +353 16268438

Italy: +49 800 848616

Netherlands: +31 348 41 50 84
Norway: +47 21 61 11 00
Poland: + 48 228743978
Russia: +7 495 933 2763
Spain: +34 93 2384420    
Sweden: +46 87051510

Switzerland: +41 61 485 94 94
United Kingdom: +44 844 209 8348

 

We apologise for any inconvenience caused.