Service Team

ACCO Care Technical Services is a dedicated and specially trained team that provides the care and support needed to effectively maintain your ACCO business machines.

The team is on hand to assist you with aftersales support, warranty claims, servicing and repairs. Providing peace of mind that your business critical machines will remain efficient and productive. Limiting any impact on your business.

Contact our customer service team! Give us a call on 0800 279 5102

Maintenance Contracts

We offer three levels of service. Contact us to discuss your needs.

0800 279 5102

  PLATINUM GOLD RUBY

Unlimited coverage*
For parts, labour and travel expenses

Yes Yes Yes
       

Response time**
Time it takes for a service expert to be at your doorstep

Next working day 2 working days 3 working days
       
Annual health check visit
A scheduled maintenance visit where equipment is cleaned, lubricated and calibrated
Yes Yes Yes
       

Help desk phone support
Quick, step-by-step answers when you have questions

Yes Yes Yes

* Excludes repairs due to neglect or misuse
** Working days

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Services we offer

  • Dedicated after sales support for ACCO business machines. Including Shredders, Laminators, Binders, Punches, Trimmers & Air Purifiers under the Rexel, Leitz and GBC brands
  • Assistance with warranty issues, directly from the manufacturer. No need for reseller or retailers to be involved in the process
  • FREE warranty repairs on larger machines, undertaken by dedicated nationwide team of engineers. Repairs outside of warranty available at competitive prices (Excluding Northern Ireland)
  • Service and maintenance of non-ACCO branded machines available on request. Contact us for further information
  • Maintenance contracts available with three levels of coverage to suit your needs and budget

 

Protect your investment with ACCO Care

SPEED

With next working day response times* ACCO Care aims to have your machine(s) back up and running as quickly as possible

TRUST

ACCO Care gives you the peace of mind that comes with working with a global leader in the office/home office solutions market

EXPERTISE

With over 100 years combined experience working with our machines, the ACCO Care team knows everything about how to get you back up and running as smoothly and quickly as possible

Qualifying Rexel Shredders

   Rexel Auto Feed Shredder

Optimum/Auto+ Shredders

 

Name   Model no.
OPTIMUM  AUTOFEED+ 300X   2020300X
OPTIMUM  AUTOFEED+ 300M   2020300M
OPTIMUM  AUTOFEED+ 600M   2020600M
OPTIMUM  AUTOFEED+ 600X   2020600X
OPTIMUM  AUTOFEED+ 750X   2020750X
OPTIMUM  AUTOFEED+ 750M   2020750M
REXEL AUTO+ 300X   2103250
REXEL AUTO+ 300X SMARTECH   2103250S
REXEL AUTO+ 500X SHREDDER   2103500
REXEL AUTO+ 600X SHREDDER   2103500A
REXEL AUTO+ 750X SHREDDER   2103750
REXEL AUTO+ 750X SMARTECH   2103750S
REXEL AUTO+ 300M SHREDDER   2104300
REXEL AUTO+ 500M SHREDDER   2104500
REXEL AUTO+ 600M SHREDDER   2104500A
REXEL AUTO+ 750M SHREDDER   2104750

   Rexel Momentum Shredder

Momentum & Mercury Shredders

 

Name   Model no.
REXEL MOMENTUM P420PLUS SHREDDER   2021420XEU
REXEL MOMENTUM P514PLUS SHREDDER   2021514MEU
REXEL MOMENTUM EXTRA XP418PLUS SHREDDER   2021418XEU
REXEL MOMENTUM EXTRA XP512PLUS SHREDDER   2021512MEU
REXEL MOMENTUM EXTRA XP516PLUS SHREDDER   2021516MEU
REXEL MOMENTUM EXTRA XP422PLUS SHREDDER   2021422XEU
REXEL MOMENTUM EXTRA XP426PLUS SHREDDER   2021426XEU
REXEL MOMENTUM EXTRA XP520PLUS SHREDDER   2021520MEU
REXEL RDS2250 SHREDDER UK    2102417
REXEL RDX1850 SHREDDER UK    2102421
REXEL RDM1150 SHREDDER UK   2102425
REXEL RDSM750 SHREDDER UK   2102429
REXEL RDS2270 SHREDDER UK   2102433
REXEL RDX2070 SHREDDER UK   2102437
REXEL RLS32 SHREDDER UK/EU   2102443
REXEL RLX20 SHREDDER   2102446
REXEL RLM11 SHREDDER UK/EU   2102449

 Wide Entry Shredders

 

Name Model No.
REXEL RLWSFM9 SHREDDER 2103009
REXEL RLWX25 SHREDDER 2103025
REXEL RLWM26 SHREDDER 2103026
REXEL RLWS35 SHREDDER 2103035
REXEL RLWX39 SHREDDER 2103039
REXEL RLWS47 SHREDDER 2103047

Don't see you product on the list? Contact our customer service team.

   

Phone:

0800 279 5102

9:00 - 16:00 Monday to Friday

   

*Service packages available only in England, Scotland and Wales. Click here for a full list of terms and conditions.